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Financial institutions often struggle with handling traditional Regulation E disputes including ACH and Debit Card disputes. What happens when your consumers have a dispute that involves Billpay, Zelle, person to person such as Cash App, Venmo, Paypal and others? This webinar will provide attendees with an understanding of how to effectively handle the traditional disputes and those disputes that are often confusing in terms of how to handle and understand the consumer and financial institutions rights and responsibilities.
Upon viewing of this recording you will understand:
- How to effectively handle traditional and evolving Regulation E disputes.
- How to clearly obtain information from the consumer.
- The different types of Reg E claims and documentation requirements
This recording is designed for Client facing teams, Deposit Operations, Electronic Banking, Internal Auditors, BSA Officers/Support Staff, Compliance Officers/ Support Staff and Risk Managers.