Financial institutions have been implementing new regulations through board-approved procedures for decades. Existing policies need to be updated as existing regulations are revised, and new regulations are published. Procedure Updates are designed to simplify the task of updating existing procedures, regardless of where the existing requirement is lodged. Procedure Updates include operating procedures, controls, and audit procedures. Each set of procedures are completely customizable. You may add the name of the financial institution, the name of the person responsible for taking action, or make any other needed changes. The Complaint Resolution Procedures Update provides steps to assure compliance with regulations, and regulatory requirements for resolving consumer complaints.