On August 4, 2016 the Consumer Financial Protection Bureau (CFPB) published revisions to the Dodd-Frank rules for servicers known as the 2016 Mortgage Servicing Rules. Those rules were originally effective on January 10, 2014. The CFPB issued proposed amendments in November 2014. Most of the provisions of the final rule will take effect on October 19, 2017. The provisions relating to successors in interest and the provisions relating to periodic statements for borrowers in bankruptcy will take effect on April 19, 2018.
The 2016 Mortgage Servicing Continuity of Contact Tracking Form allows you to track live contact with delinquent customers.