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Signature on the hold notice pros and cons

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This topic contains 1 reply, has 2 voices, and was last updated by  rcooper 3 months, 3 weeks ago.

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  • #15973

    kmeade
    Participant

    On the written copy of the hold notice, our current process is to have the customer sign the notice if they are present, if the customer is not present, we mail the notice and document the date it was mailed. Is there any pros or cons in having the customer sign the written copy of the hold notice?

    #15975

    rcooper
    Keymaster

    A signature isn’t required, but you may obtain it. The con to is could be that it adds an extra step to the tellers process, by adding additional requirements beyond the regulation you are increasing the chances that your staff will violate your internal policy, and if a teller or CSR forgets to get a signature the customer could argue the notice wasn’t provided to them (which would more easily be supported since your process is to obtain the signature). If your current process of collecting signatures is working, however, you may not want to change it. It probably depends on how well your staff follow procedures and what your bank is most comfortable with.

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