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Reg E dispute

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  • #6014
    wp27
    Participant

    We have a customer who is disputing a cancellation fee from Directv. I found a copy of their contract online and it states that they may charge a cancellation fee if the customer signed a programming agreement and cancelled before the term of the agreement was over. The customer apparently claims to not have signed a contract. Is the best solution to call Directv and see if they can send a copy of the contract if one exists?

    #6016
    rcooper
    Keymaster

    I think that would be a logical step as part of your investigation.

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