First off I sympathize with your situation as I’ve had to deal with a similar one before. The long and short of it is that you need to use the most recent FEMA maps. Now if you have something from FEMA that shows where the LOMA determined the building to not be in a flood zone then I that should be sufficient for you to end the conversation on the flood issue.
LOMA’s in my experience can take several months to come back with an answer. I’m thinking it took us 6 months to get ours back.
As far as notifying the customer of the requirement and force placement of the insurance; you’ve got 45 days from when you were notified about the change in the map. If you are still waiting to sort things out and/or waiting on the LOMA when 45 days past, then you’ll need to go ahead and force place the flood insurance if it’s not already in place.
If the LOMA comes back and is determined that the building is not in a flood zone then the insurance company should reimburse on the amount paid for the insurance; so the customer is not out anything in that case.
Your clock for the 45 days should start when you were notified of the change. I’m assuming you had life of loan on this loan and your service provider had a delay in notifying you. We’ve had the same thing happen to us a few times. The maps had changed, months past, and then we were notified of the changes.
I hope this helps KT and if need additional follow up, just let me know.