FORUM PROFILE

Reply To: Regulation E Dispute Denial

Home Forums Compliance Masters Group (Members Only) Regulation E Dispute Denial Reply To: Regulation E Dispute Denial

#12144

rcooper
Keymaster

I am not aware of any provision in Regulation E that would allow you deny investigating the claim. I suggest you make an effort to complete the investigation within 10 business days. You may also want to look at when the customer notified you of the transactions which may affect their liability. Here is a link to a Fed guide that gives a good overview of the requirements: https://consumercomplianceoutlook.org/2012/fourth-quarter/error-resolution-procedures-consumer-liability-limits-unauthorized-electronic-fund-transfers/.