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Garnishments, Levies and Subpoenas Training for Your Front Line and Back Office: A Practical Guide for Complying with Regulatory Guidance, Federal and State Law



This webinar will cover the difference between a subpoena, levy and garnishment and walk attendees through each type of legal request, review customer notifications of when receiving legal requests, and provide step-by-step instructions for how the front line and back office should respond to such legal requests.  Attendees will receive best business practice documents including Frequently Asked Questions for Garnishments, Levies and Subpoenas for Financial Institutions and a Federal Government Calculator to determine protected amounts.


  • Regulatory and legal requirements for complying to legal requests
  • Using a Federal Government Calculator to determine the Look-Back Amount
  • Verifying customer information when complying with subpoenas, garnishments and levies
  • Difference in procedures when following federal vs. state garnishments;
  • Handling IRS Tax Levies
  • Understanding when to communicate vs. when not to communicate the receipt of a garnishment, levy, and subpoena


This topic is designed for risk managers, operations managers, front-line staff, back-office staff, compliance managers, internal auditors, senior management, and legal staff.


Terri Sands, CAMS – Audit, AAP, CFE, At-Risk Adult Crime Tactics Specialist (ACT) is the founder of Secura Risk Management and leads the company in its strategic efforts to offer the most pressing and needed services in payments, BSA/AML, Cybersecurity and fraud. Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri consults and speaks frequently for regulatory and governmental agencies on topics including payments risk management and strategy, operational compliance, BSA/AML, financial crimes, operational risk management improvements and efficiencies. Terri has authored numerous publications and articles on payments risk management, fraud prevention, money-laundering prevention strategies, elder financial exploitation, and identity theft red flag compliance. Terri also serves as the Director of the Payments Risk Management for State Bank & Trust where she is responsible for payments risk management and payments strategy.  Terri is an Advanced Certified Anti-Money Laundering Specialist (CAMS – Audit), a Certified Fraud Examiner (CFE), an At-Risk Adult Crime Tactics (ACT) Specialist and an Accredited ACH Professional (AAP).

Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri  served as the President of the Georgia Automated Clearing House Association (GACHA), a non-profit, regional payments association where she provided strategic direction for the association and its membership.  Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District. In addition, Terri led the efforts for training financial institutions throughout the Sixth District on the National Electronic Federal Tax Payment System (EFTPS).

*This program will start at 11:00 AM EDT, 10:00 AM CDT,  9:00 AM MDT, or 8:00 AM PDT

**Recording Available

This webinar will be recorded and sent to all registrants.  You will receive links to the recording following the program.  These recordings have unlimited viewings and are available for up to one year.

We are sorry but registration for this event is now closed.

Please contact us if you would like to know if spaces are still available.